Privacy Policy regarding the processing of personal data

We consider ensuring the right to personal data protection as a fundamental Intense Gourmet commitment, therefore we will dedicate all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), as well as with any other legislation applicable on the territory of Romania. As one of the key principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us about products and services. including our website or mobile applications.

We reserve the right to periodically update and modify this Privacy Policy to reflect any changes to the way we process your personal data or any changes to legal requirements. In the event of any such changes, we will display the amended version of the Privacy Policy on our website, for which reason please check the contents of this Privacy Policy periodically.

Who we are and how you can contact us

Intense Gourmet is the trade name of Clays Group S.R.L., having its registered office in Romania, Bihor, Lugasu de Jos Nr. 295, with serial number in the Trade Register J05 / 2035/2018, unique fiscal registration code RO39793700. For the purposes of data protection law, we are the operator when we process your personal data. 

What types of personal data we collect

Intense Gourmet collects personal data from its customers such as: name, surname, e-mail, telephone number, address, IP, cookies, etc. only if they are provided voluntarily by the customer. The refusal to provide this data leads to the impossibility of processing and finalizing the orders sent by Intense Gourmet. Personal identification data is not provided to third parties, companies or other collaborators.

The purpose of collecting personal data is to honor orders (issuing the invoice, warranty certificate and shipping products), marketing and compiling statistics necessary for the development of services provided.

Your data can be collected in the following situations:

  1. creating an account on the site
  2. purchasing a product from the site
  3. subscribing to the newsletter through a form on the site
  4. return of products.

The information collected by Intense Gourmet for the purpose of fulfilling orders (eg: name, surname, address, telephone number), may be partially provided to courier companies for sending and delivering parcels.

The information collected by Intense Gourmet for advertising purposes (eg cookies, IP, e-mail address) may be used for targeted marketing communications that we make through third parties, which in turn meet the conditions of GDPR, such as :

– Marketing services

– Market research and sounding services

– Payment services

We do not collect or otherwise process sensitive data, included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data on minors under the age of 16.

In which countries do we transfer your personal data

We currently store and process your personal data in Romania.

However, we may transfer certain of your personal data to entities located in the European Union or outside the Union, including in countries for which the European Commission has not recognized an adequate level of protection of personal data.

We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where appropriate, other guarantees, such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data. transferred from within the EU to the United States.

How we protect the security of your personal data

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards.

The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, while ensuring data redundancy.

To make payments we use the services of the PayU payment processor. Any payment information is encrypted using HTTPS technology with TSL 1.2 encryption.

Despite the measures taken to protect your personal data, we warn you that the transmission of information via the Internet, in general, or through other public networks, is not completely secure, there is a risk that the data may be seen and used by third parties. unauthorized. We cannot be held responsible for such vulnerabilities in systems that are beyond our control.

What rights do you have?

The General Data Protection Regulation gives you a number of rights in relation to your personal data. You may request access to your data, correct any errors in our files and / or object to the processing of your personal data. You may also exercise your right to complain to the competent supervisory authority or to go to court. Where applicable, you may also have the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.


We take seriously the confidentiality of all records that contain personal data. For this reason, please send us your requests regarding such registrations using the email address associated with your Intense Gourmet account. Otherwise, we reserve the right to verify your identity by requesting additional information for the purpose of confirming your identity.

How do you contact us?

If we can provide you with any information about our products and services, or how we collect and use your personal data, please email us at



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